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Membership Terms and Conditions

1. Introduction

Welcome to UK-Drive.com operated by or on behalf of Defined Media Ltd. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions.

2. Third-Party Service Acknowledgement

By agreeing to these terms, you, "client", acknowledge that we are a third-party company providing services related to your driving licence application. We are not affiliated with the Government website. This has been clearly stated on our website, and by checking the agreement box, you confirmed your understanding of this distinction.

3. Service Scope

Our services include assistance with updating and submitting driving licence applications. While similar services may be available directly through the Government website at a lower cost, you have chosen to use our platform for the convenience and support we provide.

4. Membership Agreement

By clicking the checkbox , you agreed to the terms of this membership, which grants you access to our services for the duration of your membership.

5. Billing and Payment

You may be charged according to the membership plan selected during registration. Payment details and amounts were clearly presented at the time of purchase.

6. Refund Policy

Refunds will be processed in accordance with our refund policy. We operate a fair usage policy, which states that if an application has been completed, no refund can be issued, as the service has already been fulfilled. This policy ensures that users do not request work to be completed on their behalf and then ask for a refund afterward. If services have not been rendered, or if you cancel within the allowed cancellation period, you may request a refund by contacting our support team.

7. Cancellation Policy

You may cancel your membership at any time by following the steps outlined in the Cancel Membership Flow below. Once your membership is cancelled, no further charges will be made, and any benefits from the membership will also end.

How to Cancel Your Membership with UK-Drive.com.

If you wish to cancel your membership, please choose one of the following options:

Option 1: Online Cancellation

  • Access the Membership Area: Visit the Membership Area on our website.Log in using your last name and postcode.

  • Initiate Cancellation: Once logged in, locate the “Cancel” link at the top of the page or the “Cancel” button at the bottom of the page.

  • Follow the On-Screen Instructions: Follow the prompts provided to complete the cancellation process.

Option 2: Speak to Our Team

  • Call our dedicated team on 0330-010-3086, and they will assist you with cancelling your membership.

Option 3: Email Us

  • Send an email to [email protected].

  • Our dedicated team will verify your details and assist with cancelling your membership.

8. Data Protection

Your personal information, including your name, email, and postcode, is processed in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. We store and use your data solely for the purpose of fulfilling your membership and service requests.

9. Communications

By joining the membership, you consent to receive communications from us regarding your application and service notifications. You can opt out of marketing communications at any time.

10. Changes to Terms

We reserve the right to update these terms and conditions as necessary. You will be notified of any significant changes via email, and continued use of our services implies acceptance of the updated terms.